Help & FAQ
Everything you need to know about PeakHuman
Quick Start Guide
Get started with PeakHuman in just a few steps:
1
Create Your Account
Sign up with your email address or use Apple/Google Sign-In for quick registration.
2
Connect Your Data Sources
Link Strava, Garmin, or Intervals.icu to automatically sync your activities and wellness data.
3
Set Your Goals
Define your training goals and availability during onboarding. The AI will create a personalized plan.
4
Train Smart
Follow your adaptive plan, log workouts, and let PeakHuman adjust based on your recovery.
Frequently Asked Questions
Integrations
How do I connect Strava?
Go to Settings → Integrations → Strava and tap "Connect". You'll be redirected to Strava to authorize access. Once connected, your activities will sync automatically.
How do I connect Garmin?
Go to Settings → Integrations → Garmin and tap "Connect". Sign in with your Garmin credentials and authorize PeakHuman. Your activities and health data will sync via Garmin's API.
How do I connect Intervals.icu?
Go to Settings → Integrations → Intervals.icu. You'll need to enter your Athlete ID and API Key, which you can find in your Intervals.icu account settings under "Developer Settings".
Can I use multiple integrations at once?
Yes! PeakHuman automatically deduplicates activities when you have multiple sources connected. Each integration provides different data, so combining them gives you the most complete picture.
Recovery & Training
How is the Recovery Score calculated?
The Recovery Score (0-100) is calculated using weighted factors based on sports science research: HRV (35%), Sleep Quality (30%), Training Load/Fatigue (20%), and Resting Heart Rate (15%). We use trend-based analysis rather than single-day values for more reliable predictions.
How are training plans generated?
Our AI uses periodization principles from leading sports scientists (Seiler, Helgerud, etc.) to create plans. It considers your goals, available time, current fitness, and recovery status. Plans follow proven training methodologies like polarized training (80/20) and progressive overload.
What training methodologies does PeakHuman support?
PeakHuman supports multiple evidence-based methodologies: Polarized Training (80/20), Pyramidal Training, Threshold Training, Sweet Spot Training, and more. The AI selects the best approach based on your goals and training phase.
Why does my plan change automatically?
PeakHuman adapts your plan based on your recovery status and completed workouts. If your Recovery Score is low, intensity may be reduced. If you're feeling great, the AI might suggest a harder session. You always have the final decision.
Data & Privacy
How can I export my data?
Go to Profile → Data & Account → Export Data. You can request a complete export of all your data in a machine-readable format (JSON). This includes activities, wellness data, plans, and settings.
How can I delete my account?
Go to Profile → Data & Account → Delete Account. This will permanently delete all your data including activities, plans, and personal information. This action cannot be undone.
Where is my data stored?
All data is stored on servers located in Germany (Hetzner Cloud), fully compliant with GDPR regulations. OAuth tokens for integrations are stored encrypted. We never sell your data to third parties.
Subscription & Billing
What's included in the free plan?
The free plan includes basic activity tracking, integration connections, and limited AI features. Upgrade to Premium or Pro for full access to adaptive training plans, advanced recovery analytics, and unlimited AI coaching.
How do I cancel my subscription?
Subscriptions are managed through the App Store (iOS) or Google Play (Android). Go to your device's subscription settings to manage or cancel. Your premium features remain active until the end of the billing period.
Can I get a refund?
Refunds are handled by Apple (App Store) or Google (Play Store) according to their respective policies. Contact their support for refund requests. We offer a 7-day free trial so you can try before committing.
Still Need Help?
Contact Support
Can't find what you're looking for? Our support team is here to help.
Email: support@peakhuman.app
We typically respond within 24 hours on business days.
Legal Documents
- Privacy Policy - How we handle your data
- Terms of Service - Usage terms and conditions
- Imprint - Legal information